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F.A.Q
We strive to ensure your orders reach you within 2-4 business days.
We always strive to ensure our customers are happy with their purchases, but if you need to exchange an item, we’re here to help. Contact us at info@urbnground.com or message us on WhatsApp within 7 days of receiving your order, and we’ll guide you through the process. Please note, a collection fee equivalent to the original delivery charge will apply unless the items were defective or incorrectly fulfilled.
Exchanges must meet the following guidelines to qualify for a refund or exchange:
Items must be returned in an unworn and unwashed condition, suitable for resale, with all tags attached and in their original packaging.
All goods will be thoroughly inspected upon return.
Important: When trying on items, please avoid wearing makeup, perfume, deodorant, or antiperspirant, as these can leave marks or stains. Unfortunately, we cannot process an exchange or refund for any item returned with such marks or stains.